Privacy Policy

The City of Haverhill is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when you visit our website (the "Website").   

Information We Collect

We may collect the following types of information when you interact with our Website:

• Information You Provide Directly: This includes information you voluntarily submit through forms on our Website, such as your name, email address, phone number, postal address, and other details when you:
  • Subscribe to newsletters or email updates.
  • Submit online forms for services, permits, or applications.
  • Contact us through online inquiry forms.
  • Participate in online surveys or polls.
  • Register for events or programs.

• Information Collected Automatically: When you access and use our Website, we may automatically collect certain information about your visit, including:
  • IP Address: Your computer's internet protocol (IP) address, which may identify your general geographic location.
  • Browser Type and Version: Information about the web browser you are using.
  • Operating System: Information about the operating system of your device.
  • Referring Website: The website you visited before coming to our Website.
  • Pages Visited: The specific pages you view on our Website.
  • Date and Time of Access: When you accessed our Website.
  • Cookies and Similar Technologies: We may use cookies (small text files stored on your computer) and other tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can typically control cookies through your browser settings.  

How We Use Your Information

We may use the collected information for various purposes, including:

• Providing Services: To deliver the services, information, or transactions you request.  
• Communication: To respond to your inquiries, provide updates, and send you relevant information about city services, programs, and events.
• Website Improvement: To analyze website usage and trends, personalize your experience, and improve the content and functionality of our Website.
• Security: To protect the security and integrity of our Website and prevent fraud or unauthorized access.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Statistical Analysis: To generate anonymous and aggregated statistics about website usage.

How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may engage third-party service providers to assist us with website hosting, data analysis, email delivery, and other services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.  
• Legal Requirements: We may disclose your information if required to do so by law, court order, or other legal process.  
• Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.  
• Aggregated and Anonymized Data: We may share aggregated and anonymized data that does not personally identify you with third parties for statistical or research purposes.  

We do not sell your personal information to third parties.

Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, use, or disclosure. These measures include technical, administrative, and physical safeguards. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.   

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, such as the right to:

• Access: Request access to the personal information we hold about you.  
• Correction: Request that we correct any inaccurate or incomplete personal information.  
• Deletion: Request the deletion of your personal information, subject to certain exceptions.  
• Objection: Object to the processing of your personal information in certain circumstances.  
• Restriction of Processing: Request that we restrict the processing of your personal information.

To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.   

Links to Other Websites

Our Website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.   

Children's Privacy

Our Website is not directed to children under the age of 14, and we do not knowingly collect personal information from children without parental consent. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information.   

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any updates.   

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@haverhillma.gov.