Report a Problem

Haverhill's 311 call center lets Haverhill residents report non-emergency issues. Anyone within the city limits can dial 311 to reach trained operators Mondays thru Fridays from 8:00am to 4:00pm for responses to non-emergency questions and concerns. The 311 call center makes it easy to report potholes, street light outages, downed trees or wires, flooding, trash issues and 200 other concerns.

Haverhill 311 can be accessed from anywhere within the city by calling 311 or 978-358-1311. Using 311 and providing an email, residents can report then track issues using emails and texts with the system.

Inside the city call - 311
Outside the city call - 978-358-1311

 

Haverhill also has an Alert System that quickly sends you critical information about emergencies such as severe weather, unexpected road closures, missing persons and evacuations of buildings or neighborhoods. It also reminds people of important community news such as City Council meetings and cultural events. 
 
By signing up, you will receive time-sensitive messages anywhere you specify - home, business or cellphones, emails, texts and social media. You choose both the types of alert(s) you want and how to receive them.

Contact Us

Haverhill City Hall
4 Summer Street
Haverhill MA, 01830

Monday - Friday 8:00 - 4:00
Call Center 311 (within city limits)
(978) 358-1311 (outside the city)

Online Service Requests

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